You may cancel your booking by notifying the lessor via email at email@example.com or by phone at 1-888-656-8889. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the lessor.
48 hours before the set-up time:
Within 48 hours before the set-up time:
You may reschedule your booking by notifying the lessor via email at firstname.lastname@example.org or by phone at 1-888-656-8889. Reschedule fees, if any, will be determined with reference to the date on which notice of rescheduling is received by lessor and are expressed as a percentage of the total price paid for the rescheduling.
If the event place or venue on the scheduled delivery/set-up date is experiencing or has experienced and been destroyed or damaged by acts of god, fire, flood, lightning, typhoon, earthquake, explosion, accidents, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, quarantine, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), loss or malfunctions of utilities, communications or computer (software and hardware) services, or power outages or any other unforeseen events or, in the event that the rental gets canceled due to these reasons, we may offer (a) rebooking or (b) a full refund of the amount paid. If the venue is in an open area or field, in the event of unexpected rain, if desired, we may offer an hour/s without additional fees.